Shipping
LOST / STOLEN / DAMAGED PACKAGES
- Once a package is delivered to the address provided at checkout, we cannot be held responsible for any loss or theft. We recommend being aware of typical delivery times in your area and ensuring someone is available to receive the package.
- For added security against theft or loss, choose the appropriate shipping method. Our Free Priority Shipping via USPS does not include comprehensive insurance or signature confirmation. If you prefer these protections, consider selecting a FedEx option during checkout.
- If your package is lost while in transit, it is the carrier's responsibility. You can contact the carrier directly for assistance. If your package was insured, please email us immediately at [email protected] so we can initiate a claim.
- If you haven't received a shipping notification within 30 days of placing your order, please contact us at [email protected].
Where We Ship
- We ship nationwide across the United States and to most international destinations from our warehouse in California.
- Orders are via USPS and typically ship within 5-7 business days, often sooner. During peak sales periods, please allow up to 10 business days for your order to ship. We appreciate your understanding as a small team!
- Please note, we do not ship on weekends or US holidays.
- For US orders totaling $250 or more, a signature will required upon delivery.
- International Customers: We now offer discounted DHL Worldwide and UPS Shipping for safe, fast, and reliable international delivery. You can select this option at checkout.
Shipping Fees
- Orders $300 or more are eligible for free shipping.
- Orders under $300 are charged a $15 shipping fee.
- For returns and exchanges, there is a $15 fee for the return label.
Shipping Rates & Delivery Estimates
Vanessa Mooney’ s offices & warehouses are in sunny California, we are a small team of 4 happy & dedicated woman. During Sale times and busy months our customer service can experience delays. Please remember to be patient and we will take care of you as soon & as quickly as we can.
Disclaimer:
Expedited US shipping offers, such as Free FedEx 2-Day Shipping, apply exclusively to In Stock items. Orders with pre-order items will be divided, shipping in-stock items promptly. Pre-order items will ship via our standard USPS Priority once available.
We cannot guarantee exact delivery within estimated time frames, as these are approximate. Our responsibility ends once packages leave our facility, and we are not liable for delays, lost, or stolen packages. For delivery issues, please contact your courier directly.
SERVICE |
COST |
EXPECTED ARRIVAL
|
|---|---|---|
| US DOMESTIC | ||
| USPS PRIORITY | FREE on US orders $200+ $15 Flat Rate on US orders -$200 |
5–7 business days |
| United States: FedEx 2 Day | Rate calculated at checkout | Within 2 business days |
| United States: FedEx Overnight | Rate calculated at checkout | Next business day |
| INTERNATIONAL (NON-US) | ||
| International: DHL Options | Rate calculated at checkout * | 5–21 business days (depending on location) |
| International: FedEx Options | Rate calculated at checkout * | 5–14 business days (depending on location) |
| * Please note, International duty fees and taxes are not included in shipping cost. | ||
INTERNATIONAL SHIPPING
We use DHL, FedEx and UPS for international shipments. Vanessa Mooney Jewelry is not liable for lost packages sent via your country's Postal Service.
Shipping rates are calculated at checkout and vary based on destination and chosen service. We offer economy and expedited rates where available.
Please note: Jewelry may experience customs delays, affecting delivery times.
All customs and duty fees are the customer's responsibility. Fees vary by country; contact your local customs office for details. Shipping costs are non-refundable, including for returns, rejected packages, or unpaid duties.
If a package is returned due to unpaid duties, the customer covers the return duty fees. We will refund your order minus these fees.
Ensure your address is correct; Vanessa Mooney Jewelry is not responsible for delays or lost packages due to incorrect addresses.